3010 Privacy Policy — How We Protect Your Information

This Privacy Policy explains how 3010 collects, stores, uses, and protects the personal information of users in Malaysia. We take our responsibility to every member's privacy seriously.

Last updated: 1 January 2026

Your Data Is Protected No Sale of Personal Information Full Account Data Encryption Recognised User Rights Transparent Cookie Usage Malaysian Legal Compliance Contact Us for Enquiries Your Data Is Protected No Sale of Personal Information Full Account Data Encryption Recognised User Rights Transparent Cookie Usage Malaysian Legal Compliance Contact Us for Enquiries

Information We Collect from You

Account & Identity Information

During registration, 3010 collects your full name, email address, phone number, date of birth, and chosen password. This information is required to verify your identity, secure your account, and confirm that you meet the minimum age requirement to use the platform. We may also request a copy of your identification document for account verification purposes when necessary.

Payment & Transaction Information

When you make a deposit or withdrawal in Malaysian Ringgit (MYR), we record transaction details including the payment method used, amount, and time of transaction. Bank account numbers or e-wallet details used for payment are stored in a protected format. We do not store full credit card numbers and do not share your financial details with third parties without your consent.

Device & Browser Information

When you access the 3010 platform, our systems automatically log your device type, operating system, web browser, IP address, screen resolution, and time zone. This technical data is used to optimise your user experience, detect unauthorised access, and ensure the platform functions properly across all devices.

Platform Usage Data

We record usage activity including pages visited, games played, bets placed, session duration, and interactions with platform features. This data is used to improve our services, personalise recommendations, and assist our support team whenever you need help.

How Your Information Is Used

3010 uses the information collected solely for legitimate purposes directly related to providing the platform's services. The following are the primary purposes for which your data is used:

Account Management: Verifying your identity at login, processing deposits and withdrawals in MYR, and keeping your account secure.
Service Improvement: Analysing usage patterns to improve the interface, platform speed, and overall experience for Malaysian users.
Communications: Sending important account notifications, security updates, transaction confirmations, and promotional information you have opted in to receive.
Legal Compliance: Complying with Malaysian legal requirements, including the Personal Data Protection Act 2010 and regulations relating to anti-money laundering.
Customer Support: Enabling the 3010 support team to assist you more efficiently with technical issues or account enquiries.

Cookies & Tracking Technologies on This Platform

The 3010 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.

We use two categories of cookies. First, essential cookies required for the platform's core operations, such as maintaining login sessions, remembering language preferences, and ensuring payment functions run smoothly. Without these cookies, the platform will not function properly.

Second, analytics cookies which help us understand how users interact with the platform — which pages are visited most frequently, how long the average session lasts, and where users encounter difficulties. This data is used in aggregated form and does not identify individual users. You can manage cookie settings through your web browser, though disabling essential cookies may affect platform functionality.

3010 Malaysia VIP users understand the platform's privacy policy and personal data protection practices

Data Storage, Security & Information Sharing

Data Retention Period

Your account information is retained for the duration your account is active and for a number of years after closure to meet legal requirements. Financial transaction data in MYR is retained in accordance with the timeframes set by Malaysian financial regulations. Platform activity data that is not required for legal purposes is deleted periodically in line with our internal schedule.

Technical Security Measures

All data transmitted between your device and 3010's servers is encrypted using TLS. Sensitive data such as passwords is stored in hashed format and cannot be read directly. Our servers are protected by firewalls and intrusion detection systems that are monitored around the clock. Internal access to user data is restricted and logged for audit purposes.

Third-Party Sharing

3010 does not sell or rent users' personal information to any third party. We only share data as necessary with approved payment providers to process your MYR transactions, sports data providers for odds verification, and legal authorities where required by Malaysian law. All third parties working with us are bound by strict confidentiality agreements.

Your Rights as a 3010 Platform User

Under Malaysia's Personal Data Protection Act 2010 and 3010's internal policies, you have the following rights regarding your personal information:

Right to Access

You may request a copy of the personal information we hold about you at any time by contacting our support email.

Right to Rectification

If your information is inaccurate or out of date, you have the right to request a correction via your account settings or by contacting our support team.

Right to Erasure

You may request the deletion of certain information, subject to applicable legal retention requirements.

Right to Object

You may opt out of marketing communications at any time without affecting your account's core functionality.

To exercise any of these rights, or if you have concerns about how we handle your data, please reach out to the 3010 support team by email at [email protected]. We will address your request within a reasonable timeframe and in accordance with applicable laws. You may also refer to the FAQ for quick answers on privacy and account security.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The date of the most recent update is always displayed at the top of this page. Continued use of the 3010 platform after any changes are published constitutes acceptance of the latest version of the policy.